Geoff LeCain

Answer: Base sections are main sections whereas child sections are sub-sections located under base sections. As viewed on the navigation tree below, child sections will display under the base secti...

Answer: To create Hyperlinks in the Content Editor, first select the text you want to create as a hyperlink and select from the Tools menu: The "Insert/Modify Document Link" icon for hyperlinks to ...

Answer: You do not need to include headers in the content if your title is the header, you can simply place it in the Title: box.

ESG Errors

“All image files associated with the SPL document must be actually referenced from that SPL document” This means the images in your xml are not correctly referenced. This error usually happens when...

“Value of version number must be greater than the value of any previously submitted version for the same SetID” Because our application automatically updates the version number, this error is typ...

“id must be unique across all documents” Generally, this is because the SetID was changed. All you would need to do is navigate to the “Product” page and click on the link to the product. Select th...

“Do not submit extra labels” This error occurred if you submitted more than one label in the Principal Display Panel section. Each label should have its own Principal Display Panel section and you ...

“Reference value must be the file name for the image” Ensure that your image files are in the correct folders and named properly. Make sure that the file names all match placeholders as well.

“First segment must match an NDC Labeler Code associated with the Labeler id” Ensure that the DUNS number is correct and that all the information that was supplied to Dun & Bradstreet matches what ...